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Frequently Asked Questions

Moist Heat Eye Compresses / Cold Therapy Eye Compresses / Eyelid & Eyelash Hygiene / Moist Heat Wraps & Pads / Cold Therapy Compresses

  

Moist Heat Eye Compresses

Moist Heat Eye Compresses

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How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


  

Cold Therapy Eye Compresses

Cold Therapy Eye Compresses

a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


  

Eyelid & Eyelash Hygiene

Eyelid & Eyelash Hygiene

a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


  

Moist Heat Wraps & Pads

Moist Heat Wraps & Pads

a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


  

Cold Therapy Compresses

Cold Therapy Compresses

a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


a

How do I order Moist Heat Therapy products?

Category: Moist Heat Wraps & Pads – Ordering Information

Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

a

How can I process a return if the product was purchased on Bruder.com?

Categories: Cold Therapy Compresses – Ordering Information, Cold Therapy Eye Compresses – Ordering Information, Eyelid & Eyelash Hygiene – Ordering Information, Moist Heat Eye Compress – Ordering Information, Moist Heat Wraps & Pads – Ordering Information

Please contact our customer service team at 888-827-8337.


Back to Top
a

Do I have to add water to my compress? Do I have to wet it before use? How do the beads get moisture inside?

Categories: Moist Heat Eye Compress - Instructions for Use & Care, Moist Heat Wraps & Pads - Instructions for Use & Care

No, the patented MediBeads inside your compress are continuously absorbing water molecules from the air. When microwaved, they deliver effective moist heat treatments.

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I do not have a microwave. What alternative methods can I use to heat it?

Categories: Moist Heat Eye Compress - Instructions for Use & Care, Moist Heat Wraps & Pads - Instructions for Use & Care

Bruder® and MediBeads® products are ONLY designed to be heated in the microwave.

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Can I put it in the freezer?

Categories: Moist Heat Eye Compress - Instructions for Use & Care, Moist Heat Wraps & Pads - Instructions for Use & Care

Yes. A Bruder Moist Heat Eye Compress will provide soothing cold therapy if used from the freezer. For a therapeutic level of cold therapy, use the Bruder Cold Therapy Eye Compress, especially recommended for post-surgical swelling.

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Do MediBeads® Wraps require any preparation or special covers before using?

Category: Moist Heat Wraps & Pads - Instructions for Use & Care

No. MediBeads can be applied directly from the microwave without the need for covers, elastic straps, wraps or towels.  No boiling water, electric cords or additional accessories or products are needed. Just microwave as directed and apply.

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Can MediBeads® products be washed?

Category: Moist Heat Wraps & Pads - Instructions for Use & Care

Yes. MediBeads wraps and pads can be washed without affecting product performance. Hand washing with a mild detergent and air drying for 24 hours is recommended.

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Can I wash it in the washing machine and dry it in the dryer?

Categories: Cold Therapy Compresses - Instructions for Use & Care, Cold Therapy Eye Compresses – Instructions for Use & Care, Eyelid & Eyelash Hygiene - Instructions for Use & Care, Moist Heat Eye Compress - Instructions for Use & Care, Moist Heat Wraps & Pads - Instructions for Use & Care

Hand washing and air drying are recommended over machine washing and machine drying.

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Do I use the back, neck, etc. compress with the words toward my body, or the white materials?

Categories: Cold Therapy Compresses - Instructions for Use & Care, Moist Heat Wraps & Pads - Instructions for Use & Care

Either is effective.

Providing safe, effective therapeutic and analgesic products to medical professionals and consumers for over 35 years. About Bruder
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Have a Question?

Call Us: 888-827-8337

Whether you are a professional or an individual interested in your own eye or health care, we’re here to help.

Contact Us

Have a Question?

Whether you are a professional or an individual interested in your own eye or health care we’re here to help. Call us: 888-827-8337
Contact Us

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