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Frequently Asked Questions

  

Moist Heat Eye Compresses

Moist Heat Eye Compresses

The Bruder Moist Heat Eye Compress is microwave activated.

Microwave for 20 seconds. To increase heat, microwave in additional 5 second increments. Do NOT exceed 30 seconds. Always touch test before placing over the eyes. If the compress feels too hot, remove immediately and wait 1-2 minutes before reapplying. Apply over closed eyes for 8-10 minutes or as prescribed by your doctor. If reused within 30 minutes, reduce heating time by half as your compress will retain some of the initial heat. The mask may not be heated by any other method than a microwave.

The sheets are optional. Let me talk through this with you to complete the reply.

No, the patented MediBeads inside your compress are continuously absorbing water molecules from the air. When microwaved, they deliver effective moist heat treatments.

Every case is different. We recommend consulting your surgeon or support staff for instruction.

Microwave ovens vary greatly. We recommend a medium setting. Always touch test your product before placing directly on your eyes, skin.

We recommend using a clean microwave safe dinner plate rather than a paper plate. We do not recommend placing directly on the glass tray in the microwave.

Bruder and MediBeads products are ONLY designed to be heated in the microwave.

Eye care professionals recommend removal.

It was designed for the solid white side to be applied to the closed eyelids.

The recommended treatment time is 10 minutes.

The Eye Compress provides a 10-15 minute treatment of continuous moist heat. The compress will feel less warm as the temperature of the eyelid increases. An 8-10 minute treatment is recommended.

At least 30 minutes is recommended. If reheating, reduce the heat time by half.

Yes. A Bruder Moist Heat Eye Compress will provide soothing cold therapy if used from the freezer. For a therapeutic level of cold therapy, use the Bruder Cold Therapy Eye Compress, especially recommended for post-surgical swelling.

Wait 2 hours after use. HAND WASH ONLY in COLD water with a mild detergent. Air dry for at least 24 hours before use. Wash if exposed to makeup, oils, grease or food.

Bruder Hygienic Eyelid Sheets are designed for single use.

As with most fabrics, frequent washing can cause pilling. We recommend using Bruder Hygienic Eyelid sheets to reduce the frequency with which a mask needs to be washed.

Yes, hand wash only in cold water with a mild detergent.

Hand washing and air drying are recommended over machine washing and machine drying.

No, we recommend washing if your compress becomes soiled.


Use the mask as often as recommended by your doctor. Typically once or twice a day. Using the mask in immediate succession isn’t recommended or necessary, however if you do use within 30 minutes of the initial heating you should reduce the reheating time to 10 seconds.

Yes, this shows that the compress is working. This is caused from the oils released from the meibomian glands. Your vision should clear within a few minutes.

Yes, the Bruder Sinus/Allergy compress is also an effective mask to use to treat eye conditions like dry eye and blepharitis.


Through a patented process, selected natural materials are formed into highly durable and uniform spheres. A secondary process permanently infuses the beads with a natural anti-microbial and anti-bacterial agent.

For eye compresses, they are made of silver-infused antimicrobial beads

Yes. Bruder Moist Heat Eye compresses have undergone extensive product testing for efficiacy and safety. Add something about when directions are followed

    Yes, the moist heat will cool to a safe level after 15 minutes and is safe to sleep in if desired.

    Yes. They are made of all-natural materials and are non-toxic.

    The MicroBeads are non-toxic.


    Ask your eye doctor, or order directly from Bruder by clicking “Eye Compresses”.

    Please contact our customer service team at 888-827-8337.


    It is not necessary to store your compress in a moist location. The patented beads inside the compress will reactivate in all environments.

    Some patients with Rosacea may be sensitive to heat. Wrinkles are not caused by heat.

    If using the mask daily, we recommend considering replacement after 6 months.


      

    Cold Therapy Eye Compresses

    Cold Therapy Eye Compresses

    Every case is different. We recommend consulting your surgeon or support staff for instruction.

    The recommended treatment time is 10 minutes.

    Yes, hand wash only in cold water with a mild detergent.

    Hand washing and air drying are recommended over machine washing and machine drying.

    No, we recommend washing if your compress becomes soiled.



    For eye compresses, they are made of silver-infused antimicrobial beads

    Yes, the moist heat will cool to a safe level after 15 minutes and is safe to sleep in if desired.

    The MicroBeads are non-toxic.



    If using the mask daily, we recommend considering replacement after 6 months.


      

    Eyelid & Eyelash Hygiene

    Eyelid & Eyelash Hygiene

    Hand washing and air drying are recommended over machine washing and machine drying.

    Close eyes. Apply 1-2 sprays directly onto eyelids. The solution is intended for use on the eyelids only.




    Please contact our customer service team at 888-827-8337.

    Ask your doctor, or order directly from Bruder by clicking “Eye Hygiene”.



      

    Moist Heat Wraps & Pads

    Moist Heat Wraps & Pads

    No, the patented MediBeads inside your compress are continuously absorbing water molecules from the air. When microwaved, they deliver effective moist heat treatments.

    Bruder and MediBeads products are ONLY designed to be heated in the microwave.

    Yes. A Bruder Moist Heat Eye Compress will provide soothing cold therapy if used from the freezer. For a therapeutic level of cold therapy, use the Bruder Cold Therapy Eye Compress, especially recommended for post-surgical swelling.

    No. MediBeads can be applied directly from the microwave without the need for covers, elastic straps, wraps or towels.  No boiling water, electric cords or additional accessories or products are needed. Just microwave as directed and apply.

    Yes. MediBeads wraps and pads can be washed without affecting product performance. Hand washing with a mild detergent and air drying for 24 hours is recommended.

    Hand washing and air drying are recommended over machine washing and machine drying.

    Either is effective.


    MediBeads deliver therapeutic moist heat therapy for up to thirty minutes. This is the treatment time for pain relief recommended by most medical professionals. Application of heat at therapeutic levels beyond thirty minutes is not advised.


    Through a patented process, selected natural materials are formed into highly durable and uniform spheres. A secondary process permanently infuses the beads with a natural anti-microbial and anti-bacterial agent.

    MediBeads Wraps are highly durable and will not wear out, disintegrate or dry out. Used properly, MediBeads provide pain relieving treatments for years.

    Yes. They are made of all-natural materials and are non-toxic.

    Yes. Liquid gel packs contain the following type of warnings:

    • Gel packs will continue to get hotter after removal from the microwave. Serious burns may result.
    • Gel packs can explode or rupture if overheated. Burns and scalding may result.
    • Gel packs must not be applied directly to the skin. Misuse can cause burns.

    The MicroBeads are non-toxic.


    Ask your doctor, or order directly from Bruder by clicking “Moist Heat Therapy”.

    Please contact our customer service team at 888-827-8337.


    Some patients with Rosacea may be sensitive to heat. Wrinkles are not caused by heat.

    No. All gel packs are sealed in plastic and can only produce dry heat. If water is added with a cover or towel to create moist heat, the steam produced can be trapped against the body, causing burns.


      

    Cold Therapy Compresses

    Cold Therapy Compresses

    Soft adjustable wraps are included with each Protocold Pad. Wraps assure complete conformance to and protection of the treated area. Once applied, the wrap will stay securely in place allowing normal activities to continue during treatment. The wrap is washable.

    When used as directed, PROTOCOLD Pads are designed to provide clinical therapy for a twenty to thirty-minutes.

    Yes, the pads may be disinfected. They are made of durable materials and the surface of the pad is non-absorbent.

    Hand washing and air drying are recommended over machine washing and machine drying.

    Either is effective.


    Yes. The material used to cover the PADS is not plastic, but a specially chosen polyester/urethane that allows direct application to the skin — right from the freezer.


    No. Protocold Pads are not liquid packs but rather a soft, conforming PAD. Unlike plastic gel packs, they will not “saddle bag”, bottom out, bunch up, or burst. This assures maximum conformance for effective, yet comfortable treatment.

    Yes. PROTOCOLD Pads are non-toxic.

    The MicroBeads are non-toxic.


    Please contact our customer service team at 888-827-8337.

    Ask your doctor, or order directly from Bruder by clicking “Cold Therapy”.


    With proper care PROTOCOLD Pads should remain in service for at least one year. See Product Replacement Warranty for more information.